Privacy Policy
Last updated: August 2026
Aurora HVAC (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal information when you contact us, use our services, or visit our website.
Aurora HVAC is a UK-based heating, ventilation and air conditioning (HVAC) business.
1. Information we may collect
Depending on how you interact with us, we may collect the following information:
– Your name;
– Your business or company name, where applicable;
– Address and service address;
– Telephone number;
– Email address;
– Information about your heating, ventilation, or air conditioning requirements;
– Details of enquiries, quotations, appointments, installations, repairs, or other services you request;
– Information you provide when completing a contact or enquiry form on our website;
– Information contained in correspondence between you and Aurora HVAC; and
– Technical information relating to your use of our website, where applicable.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
2. How we collect your information
We may collect personal information when you:
– Contact us by telephone, email, or other means;
– Submit an enquiry or quotation request;
– Arrange an appointment;
– Purchase or request our services;
– Complete a form on our website;
– Communicate with us regarding an existing or potential job; or
– Visit or use our website.
We may also receive information from another person acting on your behalf, such as a property owner, landlord, facilities manager, contractor, or business representative.
3. How we use your information
We may use your personal information to:
– Respond to enquiries and requests;
– Provide quotations and estimates;
– Arrange and provide HVAC services;
– Schedule appointments, installations, inspections, maintenance, and repairs;
– Communicate with you about our services;
– Manage customer and supplier relationships;
– Process payments and maintain business records;
– Provide invoices, receipts, and other relevant documentation;
– Deal with complaints or service issues;
– Maintain the security and functionality of our website;
– Improve our website, services, and customer experience;
– Comply with legal and regulatory obligations; and
– Establish, exercise, or defend legal claims where necessary.
We will not use your personal information for purposes that are incompatible with the purposes described above unless we have a lawful basis to do so.
4. Lawful basis for processing
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
We may process your information where it is necessary to enter into or perform a contract with you, such as providing an HVAC service you have requested.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
For example, this may include managing our business, responding to enquiries, maintaining customer records, and improving our services.
Legal obligation
We may process information where necessary to comply with a legal or regulatory obligation.
Consent
Where required, we may rely on your consent to process certain personal information. Where we rely on consent, you may withdraw it at any time.
5. Website enquiries
If you contact us through our website, we may collect the information you provide, such as your name, contact details, address, and details of the HVAC service you require.
We use this information to respond to your enquiry and, where appropriate, provide a quotation or arrange our services.
Please do not submit sensitive personal information through our website enquiry forms unless it is specifically requested and necessary.
6. Cookies and analytics
Our website may use essential cookies and, where applicable, analytics cookies.
Essential cookies help the website operate correctly. Analytics cookies may help us understand how visitors use our website and improve its performance and content.
Where required by law, we will obtain your consent before using non-essential analytics cookies.
For further information, please see our Cookie Policy.
7. Sharing your information
We do not sell your personal information.
We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.
These may include:
– Website hosting and technical service providers;
– IT and software providers;
– Accountants, auditors, or professional advisers;
– Payment service providers;
– Suppliers or subcontractors involved in providing services to you;
– Legal or regulatory authorities where we are legally required to do so; and
– Other service providers where sharing information is necessary for a legitimate business purpose or to provide a service you have requested.
Where appropriate, we expect third parties who process personal information on our behalf to maintain appropriate security and confidentiality.
8. International transfers
Where we use service providers that process personal information outside the United Kingdom, we will take appropriate steps to ensure that your information receives an appropriate level of protection in accordance with applicable UK data protection law.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
The appropriate retention period will depend on the type of information and the reason we hold it.
When personal information is no longer required, we will securely delete it or dispose of it appropriately.
10. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
11. Your rights
Under UK data protection law, you may have certain rights in relation to your personal information, including the right to:
– Request access to the personal information we hold about you;
– Ask us to correct inaccurate or incomplete information;
– Ask us to delete your personal information in certain circumstances;
– Ask us to restrict how we process your information in certain circumstances;
– Object to certain types of processing;
– Request the transfer of certain personal information to you or another organisation; and
– Withdraw consent where we rely on consent as our lawful basis for processing.
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise one of these rights, please contact us using the details below.
12. Marketing communications
We may occasionally contact existing or prospective customers about our services where permitted by applicable law.
Where we are required to obtain consent before sending marketing communications, we will do so.
You can ask us to stop sending marketing communications at any time by contacting us or, where applicable, using the unsubscribe option provided in the communication.
13. Children’s privacy
Our website and services are intended for general audiences and are not specifically directed at children.
We do not knowingly collect personal information from children where this is not appropriate or necessary.
14. Third-party websites
Our website may contain links to websites operated by third parties.
This Privacy Policy applies only to Aurora HVAC and our website. We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.
Any updates will be published on this page and the “Last updated” date will be amended accordingly.
16. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Aurora HVAC
Email: office@aurorahvac.co.uk
Telephone: 01752 910250
Address: Eclipse House, 5 Somerset Place Lane, Plymouth Devon PL3 4BH
Website: www.aurorahvac.co.uk